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Mariana Support Specialist Mariana Chiza is Venezuelan, she has lived in the United States for 7 years. She has a degree in Human Resources and Tourism Business Administration, Announcer and Life Coach from the Universidad Iberoamericana de Liderazgo in Miami. For 3 years he has had a podcast "It's About Attitude" (with dozens of episodes in different apps), focusing on issues of self-esteem, self-improvement, motivation and he does it as a personal log of challenges he has had to live. Mariana Chiza is a writer, with 2 books published on Amazon in Spanish: "Surviving Three Divorces", and "Mujeres Admirables", the latter written with 24 women. She is also a co-author of the book "Mujeres Dream Boss", she is currently writing #2 of "Mujeres Admirables Historias de Exito" with 16 women, has been invited to write in the book "TOP 25 Mujeres Dream Boss". She is always willing to help and collaborate, that is her life purpose. Mariana has 3 beautiful children, two granddaughters and is happily married. ¡Yo hablo español! Jayleen Family Specialist (Part-Time) Coming Soon Center Manager Ana Intake and Referral Specialist Ana Maria Vera Davidson is originally from Peru and attended University in Peru, where she obtained a Bachelor's Degree in Education. She started her career as a science teacher and worked in that field for over 10 years. Ana moved to Tampa in 2015 and decided to further her education and now attends Hillsborough Community College. Ana started as an intern for the Family Resource Center, she fell and love and soon after became an employee. When asked about working at the Resource Centers Ana said, "I love working at the CBFRC because I believe that one person can make a huge difference in someone's life. When we treat people with love and patience, nothing is impossible". Ana's hobbies include walking and reading. She loves animals and has two small dogs Misty and Mickey. ¡Yo hablo español! Yesenia Family Specialist Yesenia Chestaro was born in the city of Santo Domingo, Dominican Republic, where she began her studies at the Autonomous University of Santiago in a tourism business administration career. She has always liked working directly with people, helping and providing services. Yesenia worked for 5 years in the BAHIA PRINCIPE hotel chain, she got married and moved to the United States in 2017. She has always been fascinated by the idea of studying, working and helping people in the healthcare area. She considers herself a self-capable person with a great desire to grow both professionally and personally. She is a faithful believer that with effort and dedication, you can achieve any goals in life. ¡Yo hablo español!

Center-Driven Programming The CBFRC staff develop, plan and facilitate an array of fun, engaging and educational programs for children and families. Programs range from Sighting Sight Words, to Sensory Play, to STEM, to cultural celebrations for the whole family. Please check the calendars of each location to confirm class schedules, suggested age groups and activity details. Provider Programming Community partners and CBHC providers deliver high-quality programs and services at all CBFRC locations. Providers include: BayCare KIDS, ReDefiners World Languages, Preserve Vision Florida, Family Healthcare Foundation, Glazer Children's Museum, Junior League of Tampa, Tampa Family Health Mobile Dental Clinics, Suncoast Community Health Mobile Dental Clinics, A!SLS Success Through Learning and Support. Early Childhood Service Coordination Early Childhood Service Coordinators at the Children’s Board Family Resource Centers work with families to provide support in ways that build the family’s capacity to better meet their goals. Early Childhood Service Coordinators will: (1) Develop and complete a family support plan with goals (2) Refer family for services, supports and programs (3) Partner with families to build strong parent-child relationships and strengthen support networks. If you are interested in enrolling in this program, please call your local Center. Intake and Referral Services The CBFRCs promote an array of parent networking opportunities. Through activities, classes, support groups and special events, parents and caregivers are encouraged to network and meet others in their local community. No parent should have to raise a child alone, and building social connections and supports with other parents is healthy and celebrated in the CBFRCs. Computer Lab Each CBFRC is equipped with a Computer Lab that has printing, scanning and faxing. Our staff are prepared to assist with online job applications, ACCESS, financial aid programs, email set up Head Start program applications and more. Free Public Notary If you are in need of a Public Notary, please call your preferred CBFRC to verify that one of our on-staff Notaries is available. There is no cost to this service. Volunteer Work (18 years+) We love our volunteers! Adults 18 years and older are encouraged to bring their compassion, special talents, unique interests and valuable time to the CBFRCs. All volunteers must pass a background screening and participate in a virtual training. To apply, please fill out a brief electronic form . Community Advisory Council Each CAC is made up of representatives from the business community, faith community, school system, early learning providers, healthcare providers and community leaders, as well as members at large. The CACs hold monthly meetings to review and provide input on how the Centers can optimize their value to the community. These discussions provide CBFRC Staff with fresh perspectives on programmatic issues and community needs. CAC members are effectively voices for the community and have a budget to use toward programming. If you are interested in committing to being a CAC member, please email CBFRCinfo@lsfnetlorg for an application. Free Play Each CBFRC has a fun-filled Free Play space where kids can be kids, and parents and caregivers can enjoy a little free time with their children. From books, to puzzles, to trucks, to animal figurines, to blocks - everyone is sure to find something they like. The spaces are open during operating hours, with the exception of 30 minutes before closing (for cleaning purposes) and during Mobile Medical Clinics (held once per month at each CBFRC). Pop-Up Play The Glazer Children's Museum's "Pop-Up Play" Exhibit is exclusive to the Plant City CBFRC, and features a rotating theme throughout the year. Themes have included: forts, sea turtles, trains and classic children's literature. The exhibit is open to all Hillsborough County families at no cost and includes bilingual interactive play and learning elements. Use of Facility Community organizations and groups are encouraged to utilize the spaces available in the CBFRCs for meetings, events, client sessions, etc. If you are interested in using a room in one of the CBFRCs, please email CBFRCinfo@lsfnet.org for the form. Parent Networking Opportunities The CBFRCs promote an array of parent networking opportunities. Through activities, classes, support groups and special events, parents and caregivers are encouraged to network and meet others in their local community. No parent should have to raise a child alone, and building social connections and supports with other parents is healthy and celebrated in the CBFRCs.

Jesus Center Manager Jesus is from the Dominican Republic, living in Tampa since 2010, the only boy in a family of 6. He's been working in the family business since an early age. A hotelier by trade with a Bachelor Degree in Hotel Management and a Master in Tourism and Hotel Administration, with ample experience in the industry. Love to ride bikes, hiking and watch movies; with a new passion to give back to the community. Jesus is bilingual and fluent in the Spanish language Luis Intake and Referral Specialist ​ Luis was born in Lima, Peru, and moved to the U.S. at the age of seven. He is passionate about contributing to his community and helping others whenever he can. He also likes to travel and hopes to see the world and learn from many different cultures. He likes to watch movies and read dystopian novels. His favorite season is fall and his favorite holiday is Halloween! Yo hablo español! Jacqueline Family Specialist My name is Jacqueline. I was born in Tampa, Florida I relocated to Wimauma at the age of eight. A passion of mine has always been to help others in need. I love adventures and trying new things. I always tend to take any challenge that people give me. I'm a big Disney fan and enjoy the outdoors. God is number one in my life. ¡Yo hablo español! Coming Soon Support Specialist Johanna Family Specialist (Part-Time)

ADA Accessibility Statement The Children's Board Family Resource Centers (CBFRC) ar e committed to ensuring all visitors to familysupporthc.org are able to use the website to access information about the organization and the services of the CBFRC. ​ ADA Compliance In accordance with the requirements of Title II of the American’s with Disabilities Act of 1990 (“ADA”), CBFRC will not discriminate against qualified individuals on the basis of disability for services, programs, or activities. ​ ADA Coordinator – Our Commitment to Help It is important to note that improvements to the website are ongoing as we work to meet and/or exceed the requirements of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. If you encounter a problem using our website, including issues related to accessibility or have any questions regarding our efforts around WCAG 2.0, please reach out to us so we can provide you with the information you are seeking in a timely manner. ​ CBFRC has established an ADA Coordinator to facilitate assistance for disabled residents and visitors. The ADA Coordinator can facilitate members of the public with the provision of auxiliary aids and services for CBFRC meetings, programs and events. The ADA Coordinator also investigates and seeks to resolve any complaints regarding accessibility to CBFRC facilities or programs. ​ Dexter Lewis and Tim Bennett ADA Coordinators Children’s Board of Hillsborough County 1002 E. Palm Ave. Tampa, Florida 33605 E-mail: info@childrensboard.org Phone: 813-229-2884 ​ ADA Notice The ADA does not require actions that would fundamentally alter CBFRC's programs or services where that imposes an undue financial or administrative burden; however, CBFRC will make reasonable changes to its policies and programs to ensure qualified persons with disabilities of equal opportunity for its services, programs and activities. ​ Requests for accommodation should allow sufficient time to provide it. CBFRC does not surcharge any person or group for the cost of providing appropriate auxiliary aids or services, or for reasonable modification of its policies. To request an accommodation or make a suggestion regarding inaccessible programs, services or activities, please contact the ADA Coordinator referenced above. ​ Please give sufficient notice and provide the following information if you are requesting an accommodation: Your specific need Your accommodation request for the suggestion(s) Your name and contact information. ​ Third-Party Applications While you are visiting our site, you will notice that we make use of third-party sites such as Facebook, Twitter, Instagram, LinkedIn, and YouTube to provide information about (CBFRC). Though individuals may have challenges with access to these particular sites, CBFRC does not control or remedy the way content is portrayed. ​ ADA Grievance Procedure CBFRC has established a grievance procedure and will take prompt and reasonable action to investigate and eliminate discrimination when found. It should be used by any person who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs or benefits by CBFRC. ​ If possible, the complaint should be submitted in writing to the ADA Coordinator listed above and contain: the identity of the complainant; the basis for the allegations; and a description of the alleged discrimination with the date of occurrence. If the complaint cannot be submitted in writing, the complainant should contact the Coordinator for assistance. ​ The ADA Coordinator will respond to the complaint within thirty (30) calendar days and will take reasonable steps to resolve the matter. Should the ADA Coordinator be unable to resolve a complaint satisfactorily, the Coordinator will forward the complaint to CBFRCChief Executive Officer or her designee, who will have up to 20 business days to arrive at a final resolution of the complaint.

La filosofía detrás del concepto de apoyo familiar se basa en los modelos de mejores prácticas demostrados a nivel nacional. Los principios y estándares de calidad son la base de todos los programas e iniciativas de los centros de recursos familiares de Children's Board: Los principios de la práctica del apoyo familiar La filosofía del apoyo familiar es parte de un movimiento nacional que busca fortalecer y empoderar a las familias y comunidades para que puedan fomentar el mejor desarrollo posible de niños, jóvenes y adultos. Las alianzas comunitarias amplias están en el corazón de la prestación de servicios y programas con énfasis en el apoyo familiar, el desarrollo infantil, la salud y la seguridad, y el éxito del aprendizaje. Los Centros de Recursos Familiares de Children's Board están ubicados en todo el condado de Hillsborough y ofrecen programas y servicios que enfatizan el apoyo familiar, el desarrollo infantil, la salud y seguridad y el éxito en el aprendizaje. Se anima a todos a visitar para descubrir las muchas oportunidades disponibles para padres, niños, adolescentes e individuos. Todos los programas y servicios están disponibles sin costo alguno. Los centros están diseñados para ayudar a las familias a ser más felices, saludables y fuertes en un ambiente refrescante y hogareño donde el personal y los miembros afectuosos ofrecen apoyo, oportunidades y nuevas amistades. El proyecto está financiado por la Junta de Niños del Condado de Hillsborough y funciona como una asociación de colaboración entre agencias comprometidas con las familias en nuestra comunidad y es administrado por Luther Services Florida. Los centros ofrecen lo siguiente: Grupos de juego para el desarrollo Evaluación del desarrollo Clases de seguridad para asientos de automóvil Certificación de primeros auxilios y resucitación cardiopulmonar Servicios de clínicas móviles que incluyen: cuidado infantil, vacunas, Exámenes de la vista y la audición Coordinación de servicios familiares Listo para aprender asistencia Asistencia para la inscripción en el cuidado de la salud Consejería familiar Servicios dentales móviles Información y referencias Una variedad de actividades impulsadas por el centro Quality Standards Governance that includes parents in making decisions about Center operations. A welcoming drop-in Center that supports activities of interest to families. Effective referrals and advocacy on behalf of families to community programs and services. Parent, parent-child, and child-focused, developmental activities and efforts for both Center-based and individual family support activities. Outreach and community education efforts with a strong focus on families with children prenatal to age eight. Attention to quality management, including training and staff development that ensures that workers share the Center philosophy and have the practical and cultural competency skills necessary to support the Center and individual family goals. ​ Normas de calidad Gobernanza que incluye a los padres en la toma de decisiones sobre las operaciones del Centro. Un acogedor centro sin cita previa que apoya actividades de interés para las familias. Referencias efectivas y defensa en nombre de las familias a programas y servicios comunitarios. Actividades y esfuerzos de desarrollo enfocados en padres, padres e hijos y niños para actividades de apoyo familiar individuales y basadas en el Centro. Esfuerzos de divulgación y educación comunitaria con un fuerte enfoque en las familias con niños desde la etapa prenatal hasta los ocho años. Atención a la gestión de la calidad, incluida la capacitación y el desarrollo del personal que garantice que los trabajadores compartan la filosofía del Centro y tengan las habilidades prácticas y culturales necesarias para apoyar el Centro y las metas familiares individuales. El marco de los 5 factores de protección Cinco factores protectores son la base del enfoque de Fortalecimiento de las familias: Resiliencia de los padres Conexiones sociales Apoyo concreto en tiempos de necesidad Conocimiento de la crianza y el desarrollo infantil Competencia social y emocional de los niños Los estudios de investigación apoyan la noción de sentido común de que cuando estos factores protectores están bien establecidos en una familia, la probabilidad de abuso y negligencia infantil disminuye. Las investigaciones muestran que los 5 factores protectores también son factores "promotores" que construyen las fortalezas familiares y un entorno familiar que promueve el desarrollo óptimo de niños y jóvenes. Resiliencia de los padres Nadie puede eliminar el estrés de la crianza de los hijos, pero la capacidad de resiliencia de los padres puede afectar la forma en que los padres lidian con el estrés. La resiliencia es la capacidad de gestionar y recuperarse de todo tipo de desafíos que surgen en la vida de cada familia. Significa encontrar formas de resolver problemas, construir y mantener relaciones de confianza, incluidas las relaciones con su propio hijo, y saber cómo buscar ayuda cuando sea necesario. Conexiones sociales Los amigos, familiares, vecinos y miembros de la comunidad brindan apoyo emocional, ayudan a resolver problemas, ofrecen consejos para los padres y brindan asistencia concreta a los padres. Las redes de apoyo son esenciales para los padres y también ofrecen oportunidades para que las personas “retribuyan”, una parte importante de la autoestima y un beneficio para la comunidad. Las familias aisladas pueden necesitar ayuda adicional para establecer relaciones positivas. Apoyo concreto en tiempos de necesidad Satisfacer las necesidades económicas básicas como la comida, la vivienda, la ropa y la atención médica es esencial para que las familias prosperen. Asimismo, cuando las familias enfrentan una crisis como violencia doméstica, enfermedad mental o abuso de sustancias, es necesario que existan servicios y apoyos adecuados para brindar estabilidad, tratamiento y ayuda a los miembros de la familia para superar la crisis. Conocimiento de la crianza y el desarrollo infantil La información precisa sobre el desarrollo infantil y las expectativas apropiadas para el comportamiento de los niños en todas las edades ayudan a los padres a ver a sus niños y jóvenes de manera positiva y promover su desarrollo saludable. La información puede provenir de muchas fuentes, incluidos los miembros de la familia, así como las clases de educación para padres y la navegación por Internet. Los estudios demuestran que la información es más eficaz cuando llega en el momento preciso en que los padres la necesitan para comprender a sus propios hijos. Los padres que experimentaron una disciplina severa u otras experiencias negativas en la infancia pueden necesitar ayuda adicional para cambiar los patrones de crianza que aprendieron cuando eran niños. Competencia social y emocional de los niños La capacidad de un niño o joven para interactuar positivamente con otros, autorregular su comportamiento y comunicar sus sentimientos de manera efectiva tiene un impacto positivo en sus relaciones con su familia, otros adultos y compañeros. Los comportamientos desafiantes o el desarrollo retrasado crean un estrés adicional para las familias, por lo que la identificación temprana y la asistencia tanto para los padres como para los niños pueden evitar los resultados negativos y mantener el desarrollo encaminado.